Service Level Agreements (SLA)
MaxApex guarantees that, should the availability of our network be less than 99% for any given month, we will credit 5.0% of your monthly hosting fees for each 60 minute interval the service is unavailable up to 100% of your monthly hosting fees.
Terms and Conditions of Service Level Agreement
- Should network services be unavailable, you must submit a support ticket to our support department and provide the required details of the incident.
- A valid SLA claim will result in the appropriate amount of credit, as calculated above, being issued towards your upcoming invoice.
- “Uptime” (or Availability) is defined as the network services being up and available and does not extend to any specific software or services unless stated otherwise.
- Scheduled maintenance does not count as “downtime”