FAQs ( Apex Hosting)

What do you offer for printing report in PDF in your hosting offer ?

Ans: We currently offer Apachi Cocoon for PDF printing

Can you provide me with the details on what type of backups you do, frequency, where you store the backups (offsite?), and what type of support you offer if there is a problem?

Ans: We take full database backup on a daily basis. The backup is moved to another physical location (offsite). We also provide option to our customers to get export (exp/expdp) of their schema on their own whenever they want.

I would like to know if I have Apex hosted with you, if I can also have a domain name hosted as well. I would want my Apex application to be accessible as www.myapexapp.com not maxapex.com/pls/.... I don't want to use iframe or anything like that, to "mask" the url, I want the domain request to go straight to the apex app.

Ans: Yes you can. Just map your domain name to our IP and let us know the application ID to which you want redirection. We will setup it for you.

Can i work with apex on your server and be in license compliance, without purchasing a license from Oracle?

Ans: Yes you don't need to purchase license for Oracle database to use MaxApex.

Does your Hosting include some Web Disk space?

Ans: Our 100MB and higher plans provide you free webspace of the equal size of that of the tablespace quota.

Is billing month-to-month or yearly?

Ans: Billing is done month-to-month. However you can get 10% discount if you pay for a full year.

Do you support access to the schema via SQL Developer?

Ans: Yes you can use SQL Developer etc to connect to your schema.

What if I need more tablespace quota so I would like to upgrade to the higher package?

Ans: Just write us an email at sales@maxapex.com. We will arrange everything for you

Do your servers support SSL?Do you support access to the schema via SQL Developer?

Ans: Yes you can access SQL Developer etc to connect to your schema. However to make the database secure, we prefer you have a Static IP address to which we allow database access. If you don't have Static IP, we setup a VPN for you through which you can access the database securely.

What if I need more tablespace quota so I would like to upgrade to the higher package?

Ans: Just write us an email at sales@maxapex.com. We will arrange everything for you

Do your servers support SSL?

No. However we may offer this in future.

Where are your servers physically located?

Ans: Our servers are located in Los Angeles, CA.

Can I send outbound emails, low volume to individual email accounts using UTL_MAIL or APEX_MAIL ?

Ans: Yes you can. But you have to make sure you are not sending Spam emails.

Can I use dbms_scheduler to schedule jobs?

Ans: Yes you can. However the scheduled job must not run more than 4 times a day and should not have adverse affects on Server's performance.

How long does it take to receive account set-up confirmation?

Ans: It generally takes 6-8 hours for a new account setup.

Is your Support 24/7/365?

Ans: Yes it is

I was wondering if you allowed the use of UTL_HTTP, UTL_SMTP, UTL_TCP & DBMS_CRYPTO packages from apex applications?

Ans: Yes you are allowed to use these packages.